1. name and address of the person responsible

The controller within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is

FBT Fine Ballistic Tools GmbH
Business park 1167
8962 Gröbming
Austria
E-Mail: info@fbt.shop
T +43 (0)676 4817980

(hereinafter also referred to as the controller).

The controller operates this website www.fbt.shop.

The protection of your personal data is important to us. We would therefore like to explain below how your personal data is processed when you use this website and our services.

Our privacy policy relates exclusively to the use of the website https://fbt.shop. If you are redirected to other websites via links on our pages, we ask you to inform yourself directly on the redirected website about the respective handling of your personal data.

2. data protection enquiries

Please address your data protection enquiries to datenschutz@fbt.shop.

3. general information on data protection processing

Personal data means all information that allows conclusions to be drawn about your identity (e.g. name, address, e-mail address, telephone number). When using our digital services, your personal data is processed exclusively on the basis of the statutory provisions. These include the GDPR, the TKG 2003 or the national Data Protection Act. In accordance with the principle of data avoidance and data minimisation, your personal data will only be collected if this is necessary for the purpose you have requested or if you provide it to us voluntarily.

We would like to point out that we are also responsible for your data if we use a third party (processor) to fulfil the contract.

4 We carry out the following processing operations

4.1 Cookies

In order to make the use of our website as user-friendly and secure as possible for you and to enable certain functions in the first place, we use so-called cookies. These are small text files that are stored in your browser. Most of the cookies we use are so-called session cookies, which are automatically stored by your end device after you leave our website until you delete them. These cookies enable us to recognise your browser the next time you visit. You can prevent the storage of cookies by setting your browser accordingly. However, we would like to point out that you may then not be able to use all the functions of this website to their full extent.

If you write a comment on our website, this can be a consent to save your name, e-mail address and website in cookies. This is a convenience feature so that you do not have to re-enter all this data when you write another comment. These cookies are stored for one year.

If you have an account and you log in to this website, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie does not contain any personal data and is discarded when you close the browser.

When you log in, we will set up some cookies to store your login information and display options Login cookies expire after two days and cookies for the display options after one year. If you select "Stay logged in" when you log in, your login will be maintained for a fortnight. When you log out of your account, the login cookies are deleted

4.2 Session cookies

To make it easier for you to browse our website, we use a so-called session ID, which is assigned to each visitor at the beginning of their use of our website. This session ID helps our server to recognise you or your computer/browser as the same visitor despite the fact that your IP address may have changed in the meantime. This session ID also makes it possible to assign several related requests from one user to one session. The session ID cookie we use is stored until the end of a session. It is automatically deleted when you close your browser.

4.3 Long-term cookies

In addition, our website uses functions of the web analysis service Google Analytics, a service of Google Inc. ("Google"), which has a Privacy Shield certification.

Google Analytics also uses cookies which, among other things, make it possible to analyse how the website is used by you. As part of the use of Google Analytics by this website, the following types of data are collected IP address, user behaviour, browser data. We only use Google Analytics with activated IP anonymisation. This means that your IP address will be truncated by Google within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and only then pseudonymised by shortening it. On behalf of the operator of this website, Google will use this information to analyse your use of the website, to compile reports on website activity and to provide other services related to website and internet usage for the website operator. These reports and services are used to continuously improve the services offered on this website. You can also prevent Google from collecting the data generated by these cookies and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the Google browser plug-in available at the following link:
http://tools.google,com/dlpage/gaoptout?hl_de. Other such plug-ins are also made available by other providers, depending on the browser used. The storage period for the above-mentioned personal data is two years.

4.4 Newsletter & push notifications

We process your personal data so that we can send you newsletters and push notifications. This processing takes place on the legal basis of your consent. We transfer your personal data to third parties so that they can send the message for us. Your personal data will be processed until you withdraw your consent.

4.5 Comments

When visitors post comments on the website, we collect the data displayed in the comment form, the visitor's IP address and the user agent string (which identifies the browser) to help us recognise Span.

An anonymised character string (also known as a hash) can be created from your email address and passed to the Gravatar service to check whether you are using it. You can find the Gravatar service's privacy policy at https://automattic.com/privacy/. After your comment has been approved, your profile picture will be publicly visible in the context of your comment.

4.6 Media

If you are a registered user and upload photos to this website, you should avoid uploading photos with an EXIF GPS location. Visitors to this website could download photos stored on this website and thereby extract their location information.

4.7 Embedded content from other websites

Posts on this website may contain embedded content (e.g. videos, images, posts, etc.). Embedded content from other websites behaves exactly as if the visitor had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking services and record your interaction with this embedded content, including your interaction with the embedded content if you have an account and are logged in to this website.

4.8 Live chat

We use the Zendesk chat service to optimise support for our users and customers. You can find Zendesk's privacy policy at
https://www.zendesk.com/company/customers-partners/privacy-policy/.

4.9 Presentation of anonymised enquiry interactions and purchase interactions

We use a cloud service to provide information and display frequently requested and purchased products and to demonstrate secure shopping in our online shop. We transfer anonymised data to this third-party service so that we can carry out optimal display variations for the web system.

4.10. Further analysis services

In addition to Google's analysis service (Google Analytics), we use other technical analysis methods as required, mainly directly after upgrading the operating software of the homepage and the web shop. The aim of this is to identify at an early stage any technical error behaviour that could affect the user's surfing experience and shopping needs. Examples of this could be "products cannot be placed in the shopping basket, payment not possible, registration of a customer account not possible, etc.". Personal data recorded in the process is stored in anonymised form and deleted once the verification process has been deactivated.

4.11. Protection systems against hacking, spam, malware and phishing attacks

To protect personal data and the entire system, we use various highly developed protection systems, which we do not list for data protection and security reasons. Comments from visitors may be analysed by an automated spam detection service. The entire homepage is SSL-encrypted to ensure a secure surfing experience.

This website is also protected by reCAPTCHA and by the Google Privacy Policy. The Terms of use from Google.

5. data storage and data processing in the webshop

5.1 During your visit to our webshop, we record:
  • Products you have viewed. We use this record to show you products that you have already viewed as a reminder.
  • Location, IP address and browser. We use this option to automatically display the correct tax and shipping costs, for example.
  • Cookies and sessions to temporarily store the contents of your shopping basket when you browse the web shop.

When you purchase products from us, we will require your personal data to enable us to fulfil your order and ship the products. This includes your name, billing address, shipping address, e-mail address and telephone number. If you open a customer account and do not order as a guest, we will also ask for your desired user name and password. Payment details entered in the shop are neither recorded nor stored by us. The storage of this financial data is the responsibility of the selected payment service (PayPal, credit card, instant bank transfer, etc.).

In addition to the fulfilment of the order, we use your personal data

  • To receive details of the order and customer account by e-mail.
  • To answer any questions in the order comment.
  • To process your payment and prevent fraud.
  • To create your customer account.
  • To fulfil our financial tasks, such as calculating VAT for the tax office.
  • To continuously optimise our shop for even easier shopping.
  • To send you information such as our newsletter, if you have consented to this use.

We process your personal data in order to provide you with a web shop. This processing takes place on the legal basis of contract fulfilment. We transfer your personal data to a data centre operator so that they can carry out the processing for us. We also transfer personal data to a payment service provider and to a delivery service so that they can process your data for us for the purpose of payment processing or delivery. We process your personal data for as long as this is necessary due to retention periods under tax law and as long as we no longer need your personal data for the defence of legal claims.

Furthermore, we store product reviews publicly visible so that other interested parties can access your experiences with the product.

5.2 Access to personal data

Our customer service team has access to the data you provided when placing your order. These include

  • Information on the content of the order, when it was ordered and where it is to be sent.
  • Personal information such as name, address for invoicing and dispatch, e-mail address and telephone number.

This access is necessary to prepare the order for dispatch, to answer your questions and to process returns.

5.3 Payment systems

We offer various options for paying for your order. We are constantly expanding these options to create the most convenient payment option for you. For example, payment is possible via PayPal, credit card, instant bank transfer, purchase on account, Bitcoin & Altcoin, and many more. The respective privacy policies can be found on the homepage of the selected payment provider.

Below are the links to the data protection declarations of the payment providers:

Payment option: Purchase on account

In order to be able to offer you Klarna's payment methods, we may pass on your personal data in the form of contact and order data to Klarna during the checkout process so that Klarna can check whether you are eligible for Klarna's payment methods and Klarna can tailor the payment methods to you. Your transmitted personal data will be processed in accordance with the Klarna privacy policy processed.

6. rights of data subjects

As a data subject, you have the following rights against the controller:

6.1 Right to information

You can request confirmation from the controller as to whether personal data concerning you is being processed by the controller.

6.2 Right to rectification

You have the right to obtain from the controller the rectification or completion of inaccurate or incomplete personal data concerning you. The controller must make the correction without delay.

6.3 Right to restriction of processing

Under the following conditions, you may request the restriction of the processing of your personal data:

(1) If you dispute the accuracy of the personal data concerning you;
(2) if the processing is unlawful;
(3) if the controller no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defence of legal claims, or
(4) if you have objected to the processing and it is not yet certain whether the legitimate reasons of the controller outweigh your reasons.

6.4 Right to cancellation

You have the right to obtain from the controller the erasure of personal data concerning you without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies:

(1) The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.
(2) You withdraw your consent on which the processing was based and there is no other legal basis for the processing.
(3) You object to the processing and there are no overriding legitimate grounds for the processing.
(4) The personal data concerning you has been processed unlawfully.

6.5 Right to information

If you have asserted the right to rectification, erasure or restriction of processing against the controller, the controller is obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort. You have the right vis-à-vis the controller to be informed about these recipients.

6.6 Right to data portability

You have the right to receive the personal data concerning you, which you have provided to the controller, in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller without hindrance from the controller to which the personal data has been provided, where

(1) the processing is based on consent or on a contract and
(2) the processing is carried out by automated means.

In exercising this right, you also have the right to have the personal data concerning you transmitted directly from one controller to another, where technically feasible. The freedoms and rights of other persons must not be affected by this.

6.7 Right to object

You have the right to object at any time to the processing of personal data concerning you which is carried out on the basis of a public interest or on the basis of a legitimate interest of the controller.

If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such marketing, which includes profiling to the extent that it is related to such direct marketing.

If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.

6.8 Right to revoke the declaration of consent under data protection law

You have the right to revoke your declaration of consent under data protection law at any time.

6.9 Automated decision-making in individual cases including profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

6.10. Right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR.

If you would like to send us an enquiry, please use our Data protection cockpit.

If you believe that your rights as a data subject have been violated, you have the option of contacting the Austrian Data Protection Authority:

Data protection authority
Wickenburggasse 8
A-1080 Vienna

E-Mail: dsb@dsb.gv.at
Phone: +43 1 521 52-25 69

7. update of the data protection notice

This data protection notice will be updated in the event of changes to procedures or technical adjustments. Please therefore note the latest version of our data protection notice.

Status: 01.06.2022